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Customer Service Manager Job Description

CUSTOMER SERVICE MANAGER RESPONSIBILITIES INCLUDE:

Improving customer service experience, create engaged customers and facilitate organic growth
Taking ownership of customers issues and following problems through to resolution
Setting a clear mission and deploying strategies focused towards that mission

JOB BRIEF
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
RESPONSIBILITIES

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document c...

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