Help Desk2023-12-21T13:54:18-08:00

HR Insider Help Desk

We’ve built out this Help desk with short instructional articles and videos to help you get the most out of HR Insider. Simply click on the icon to expand the accordion and get your answer to common issues/concerns.

If you need additional support, please contact your Client Services Manager directly at 1.800.667.9300, or make use of the help form to send in a ticket.

Is there an APP I can download?2022-11-29T13:33:22-08:00


We know that being able to access material via our mobile devices is important to many safety professionals so we’ve created an app for you!

Simply download the app for your device and log in!

Apple (coming soon!)

Please note that you still require an internet connection to access the material.

How to save a post2023-09-27T05:20:36-07:00

You can save a post using the Favorites feature.

Every post on HR Insider has the option to “Favorite”


To access all your curated Favorites collection, go to My Compliance located on the side menu. Here you will find all your favorited items as well as your most recently viewed articles, downloads and policies.


How do I Renew My HR Insider Membership2021-08-30T12:16:03-07:00

The best way to renew your membership is to contact your Customer Service Manager.

If you don’t have their contact information, call our toll-free number and we can help you out!


Where Does HR Insider Get Content?2023-09-27T05:21:50-07:00

All of our content is written by experts. Some of it is from contributors from our partner law firms, industry leaders and more. The majority of our content is written by our editorial team of experts so that you have the information you need.

Can I Get a Digital Version of the Newsletter?2023-09-27T05:31:13-07:00

All past newsletters are available on the member site. As a member you can read a digital copy of the newsletter at any time by following these steps:

1) Login, head to the Tools & Resources  section and click on Newsletters

2) Here you will find all our published newsletters by month of issue. Find the Newsletter you would like to view.

3) Click the Download button to view and/or print it.

How to Ask An Expert2023-09-27T05:48:35-07:00

As an HR Insider member, you have access to thousands of members across Canada – all of whom have dealt with similar issues and problems that you face on a daily basis. Part of the real value of HR Insider is not only giving you REAL SOLUTIONS and best practices from our circle of experts and editors, but also putting you within arms length of a community of similar minded people.

Ask the Expert is a question answer channel. Use the form to post a question and get answers from not only us and our experts, but also members of HR Insider community. Find out what other members are doing. Give your opinion and advice to another member’s issue. Get started now, Ask an Expert!

To use this feature, first click on “Ask The Expert”.

Enter your question, the more details the better. Including topic, jurisdiction, industry, and anything else that help the experts better understand your situation.

You will see all the previously asked questions, you can view them chronologically or search for keywords to see if your questions has already been answered.


You will be notified via e-mail when your question has been answered or receives any comments.

How to Make a Policy Fit My Organization2023-09-27T05:54:40-07:00

HR Insider includes policies that you can modify to use in your own organization. Finding these is simple, but modifying them to suit your own purposes can be slightly more complex. We’ll go over some tips to make this easier on you.

First find the policy you want to modify. Each policy will have a PDF version. The PDFs can be edited in Microsoft Word or, if you have a license, Adobe’s official PDF software.

Once you’ve found the policy you want to modify, go ahead and download the PDF using the link at the bottom. Once it’s downloaded, you can open it in Word and start modifying it.

Our PDF’s allow you to fill in your company name, contact info and other important company-specific fields.

It is up to you how you want to modify your policy. Carefully read the policy and make sure it lines up with your company needs. You can always add, modify or delete anything in these documents but be aware of the current regulations on the topic.

Once you are done modifying the document, delete the first page and save the document. You can then print, save, send and distribute the policy in any matter you see fit.

What is HR Insider?2021-11-15T14:13:40-08:00

HR Insider is not like other business publications/solutions. It’s
designed not to be read but used—used to resolve the day-to-day challenges you face as an HR director.

HR Insider is a membership based HR compliance and management resource center. We provide tools, expert advice, webinars, newsletters, 24/7 member support and much much more.

Can I Download Content from HR Insider?2021-08-30T12:00:36-07:00

Yes! We know that you can’t always be attached to your computer.

As an HR Insider member, you can download the content and tools to use as you need. Most items have a download option to make it easy for you to get the material you need.

Some tools will offer both a PDF or Word Doc option so you can either use the material as is or edit it to suit your needs.

Why Can’t I Access An Article or Video?2021-08-30T11:26:42-07:00

HR Insider content is for members only! If you are a member, make sure you are logged in. If you aren’t a member – sign up today!

If you continue to have trouble viewing an article while you are logged in, contact us at or call 1-800-667-9300.

Finding Specific Resources2021-08-30T11:25:28-07:00

We’ve organized our content library in a few ways, and one of the major ones is by resource type.

You can filter these down by clicking on the filters on the left side of the  Topics screen

Clicking on the checkmark next to a Topic, Type, or Industry will let you filter down to just the resources that match what you checked.

Here is a list of all the resource types and what they are.

  • Articles: our editorial team and contributors provide expert knowledge and insights on HR compliance. This includes how to comply with upcoming changes in laws and legislation, HR related cases and case analyses, and much much more
  • Checklists: HR Insider creates checklists to help guide you through the process of implementing or changing a company policy and beyond.
  • Forms: Forms provide a clear and accessible method for employers and employees to submit complaints, concerns and other workplace-related issues. Use our model forms and adapt them to suit your company needs.
  • Infographics: Our infographics library is a collection of images, charts, and facts that give an easy-to-understand overview of a topic.
  • Know the Laws: Get to know the requirements of HR regulations and requirements in each Canadian jurisdiction
  • Laws, Cases and Regulation: Our experts scour through the most recent laws and cases to provide you with an overview of what happened, why it happened and what to do to comply as an employer or HR director.
  • Letters: Use these model letters to adapt to your company needs to keep a paper trail on employee contracts, terminations, leaves and more.
  • Month In Review: These jurisdiction-specific monthly snapshots will provide you with up-to-date information to develop your business strategy by giving expert advice on what actions should be taken as a result of new announcements, cases and legislation.
  • Policies: Every company needs to have policies in place in order to keep employees safe, healthy and in line with their company goals and strategy. Use our model policies and adapt them to suit your company needs.
  • Quizzes: These short quizzes will help you better understand certain situations by providing a scenario-based question and an expert explanation of what is right and what is wrong.
  • Special Reports: Our special reports cover various in-depth reports we’ve put together over the years covering numerous subjects. Usually these include compliance game plans, policies and procedures, articles and more.
  • Spreadsheets: Use our spreadsheets to help keep track of schedules, budgets, and requests.
  • Webinars and Videos: We host weekly webinars covering all aspects of HR compliance, as a member you can view previously recorded webinars or register for upcoming webinars.
Searching the Site2023-10-23T14:35:50-07:00

Searching on HR Insider is quite simple. Type in your keywords in the search bar located at the top of the screen.


Your results will appear on the search page. To filter your search results even further, use the checkboxes on the left of the screen to choose a jurisdiction, topic or tool.

You can also find related content on every page you visit – these help you find similar content if you are looking for more than one thing.


If your search does not provide the results you are looking for, try another search term. If you are still having issues finding the resources you need, please contact our support team or submit a ticket.

What if I Forget My Login Information?2021-08-30T11:26:38-07:00

No problem!

HR Insider makes it easy to reset your password.

Simply go to the login page and click on “Forgot Password”. You will be prompted to enter your username or email. A reset password email will be sent to the email address we have on file.

If you forgot your username or email used to create your account please call 1-800-667-9300 or email and our customer service team will be happy to help you out.

Can I Try Out HR Insider Before I Buy?2021-11-15T14:15:28-08:00

We know sometimes seeing is believing… you won’t believe how much time you’ll save having a membership to HR Insider. So to help you, we offer a free trial.

It’s easy to sign up for your free trial – just click here, enter your information and you’re all set!

If you need more help – just reach out to our Customer Support team at 1-800-667-9300 for assistance!


How Do I Become A Member on HR Insider?2021-08-30T11:26:28-07:00

Becoming a member is easy!

  1. You can call us at 1-800-667-9300
  2. You can contact us via email at
  3. You can purchase directly online
How Do I Register for an Upcoming Webinar?2021-08-31T09:53:27-07:00

HR Insider is always adding Upcoming Webinars.

To register for a webinar, simply click the register button to go to the registration page, click the link to register and fill out the form.

To view all our upcoming webinars, click on the “Upcoming Webinars” box from the member dashboard. Here you will be able to see and register for all our upcoming webinars.

Our members can view for free using the promo code provided in the Webinar information posts.


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