When you’re starting to drown between employee concerns, payroll duties and helping your CEO -- HR Insider is there to help get the logistical work out of the way.
Need a policy because of a recent regulatory change? We’ve got it for you. Need some quick training on a specific HR topic? We’ve got it for you. HR Insider provides the resources you need to craft, implement and monitor policies with confidence. Our team of experts (which includes lawyers, analysts and HR professionals) keep track of complex legislation, pending changes, new interpretations and evolving case law to provide you with the policies and procedures to keep you ahead of problems. FIND OUT MORE...
Call Center Manager Job Description

CALL CENTER MANAGER RESPONSIBILITIES INCLUDE:

Developing objectives for the call center’s day-to-day activities
Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.)

JOB BRIEF
We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great...

AnnualMonthly
Save with annual purchase!
Try It Out!
Take a Spin
Take a Spin
14d14d
Not ready to buy yet? Take a trial!
Get full access to HR Insider to make sure it's the right fit for your organization!
Start My TrialStart My Trial
Enterprise
Annually
Annually
callcall
For large businesses with multiple locations across the globe.
Contact UsContact Us

 

 


Already have an account?