Conflict and dispute resolution is a critical HR function focused on managing and mitigating conflicts and disagreements that may arise within the workplace. HR plays a central role in creating a fair and equitable process for addressing conflicts between employees, between employees and management, or involving workplace policies and practices. This process typically involves listening to all parties involved, conducting impartial investigations, and facilitating discussions to find mutually agreeable solutions. Effective conflict and dispute resolution not only fosters a harmonious work environment but also helps maintain employee morale, reduce turnover, and prevent legal issues. HR’s expertise in this area is crucial for ensuring that conflicts are managed professionally and in line with company policies and legal requirements.