Conflict & Dispute Resolution

Conflict and dispute resolution is a critical HR function focused on managing and mitigating conflicts and disagreements that may arise within the workplace. HR plays a central role in creating a fair and equitable process for addressing conflicts between employees, between employees and management, or involving workplace policies and practices. This process typically involves listening to all parties involved, conducting impartial investigations, and facilitating discussions to find mutually agreeable solutions. Effective conflict and dispute resolution not only fosters a harmonious work environment but also helps maintain employee morale, reduce turnover, and prevent legal issues. HR’s expertise in this area is crucial for ensuring that conflicts are managed professionally and in line with company policies and legal requirements.

Reprisals Complaint Response Questionnaire

A prompt and effective response is vital when employees file

How to Comply with New Workplace Harassment and Violence Investigation and Resolution Rules

The new resolution requirements are the toughest part of complying

Workplace Conflict Resolution Policy

Problem resolution policy The Organization is committed to sustaining a

Additional Tools, Insight & Solutions Search

When Harassment, Violence and Accommodation Collide: The New Investigation Challenge for Canadian HR

The Modern Workplace Complaint Is Rarely Simple A workplace complaint may begin with a short [...]

What Exit Interviews Reveal About Workplace Resilience & Engagement and How HR Can Act Before It’s Too Late

Exit interviews are often treated as a final checkbox when an employee has already decided to leave [...]

Glenn Commandments: Six Ways to Avoid Attendance Management Program Disability Discrimination Liability

Attendance management programs (AMPs) have proven effective in helping get absenteeism under [...]

Why Your EAP Isn’t Enough and How Canadian HR Can Measure Whether It’s Actually Working

The EAP Shouldn’t Be Where the Conversation Ends In many workplaces, the Employee Assistance [...]

Managing Cross-Border Talent Mobility When Remote Work Has Outgrown the Policy

Cross-Border Work No Longer Looks Like a Traditional Assignment Cross-border talent mobility used [...]

What You Can and Can’t Do When a Union Tries to Organize Your Employees

What would you do if union representatives tried to organize the employees at your site? Responding [...]

Clocking Out And Cashing In: When An Employee Side Hustle Becomes Your Competition

The Ontario Court of Appeal (“ONCA”) has issued a timely reminder that when it comes to employee [...]

Intimate Photos Taken In The Workplace: Is There An Expectation Of Privacy?

In MR v. SS, 2025 BCCRT 851, the BC Civil Resolution Tribunal (the “Tribunal”) examined the [...]

What is Corporate Social Responsibility and How Do I Uphold It?

Corporate social responsibility (CSR) is no longer confined to environmental initiatives or [...]

Housing Affordability as a Workforce KPI

The Problem HR Is Measuring Too Late Most HR teams are highly disciplined when it comes to tracking [...]

From Commute to Collapse: How Housing Pressure Is Driving Burnout and Productivity Loss

The Invisible Extension of the Workday For many employees in Canada’s urban centres, the workday [...]

Employer-Led Housing Supports The Next Frontier of HR Strategy in Canada

When the External Becomes Internal There has long been a clear boundary in how organizations think [...]

Remote Work Was Supposed to Solve This: Why Housing Affordability Is Still a Retention Problem

The Promise That Reshaped Workforce Strategy When remote work moved from exception to norm, it was [...]

Credential Bias and the Legal Risk HR Is Underestimating

The Quiet Filter That Rarely Gets Challenged Until It Does In most organizations, hiring bias is [...]

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