Conflict & Dispute Resolution

Conflict and dispute resolution is a critical HR function focused on managing and mitigating conflicts and disagreements that may arise within the workplace. HR plays a central role in creating a fair and equitable process for addressing conflicts between employees, between employees and management, or involving workplace policies and practices. This process typically involves listening to all parties involved, conducting impartial investigations, and facilitating discussions to find mutually agreeable solutions. Effective conflict and dispute resolution not only fosters a harmonious work environment but also helps maintain employee morale, reduce turnover, and prevent legal issues. HR’s expertise in this area is crucial for ensuring that conflicts are managed professionally and in line with company policies and legal requirements.

Reprisals Complaint Response Questionnaire

A prompt and effective response is vital when employees file

How to Comply with New Workplace Harassment and Violence Investigation and Resolution Rules

The new resolution requirements are the toughest part of complying

Workplace Conflict Resolution Policy

Problem resolution policy The Organization is committed to sustaining a

Additional Tools, Insight & Solutions Search

Secret Recordings In The Workplace Can Lead To Dismissal

The British Columbia Court of Appeal decision Shalagin v. Mercer Celgar Limited Partnership, 2023 [...]

In Search Of Clarity In Matters Of Psychological Workplace Injuries

Far from clearing, the fog only thickens when it comes to the recognition of a psychological work [...]

Workplace Culture As An Excuse: Can A “Racist Culture” Be A Mitigating Factor?

A recent Alberta arbitration decision puts renewed focus on a familiar argument in workplace [...]

Pensions And Benefits: Recent Policy And Case Law

Legislative and regulatory initiatives are reshaping the landscape for pension plans and employee [...]

Can I Still Claim Constructive Dismissal If I Was Moved To An Easier Role?

Cynthia Lazar answers labour & employment questions in The Globe and Mail. THE QUESTION I was [...]

British Columbia To Eliminate Sick Notes For Short-Term Absences: What Employers Need To Know

Effective this fall, Bill 11 will amend the Employment Standards Act to remove the requirement for [...]

Sexual Assault After A Company Social Event: What Are The Employer’s Obligations?

At the beginning of the year, the Administrative Labour Tribunal (the "ALT") handed down a landmark [...]

Managing Conflict and Mediation in Tight-Knit Teams

In tight-knit teams, conflict can feel more personal and riskier than in large, highly structured [...]

​The Top 12 HR Compliance Cases of 2025 ​

Courts handed down key rulings on gig workers, telecommuting rights, drug testing, and artificial [...]

Duty to Accommodate Decision Toolkit

“If I get an accommodation request tomorrow, will this help me make the right call and document it [...]

Alberta Extends Long-Term Illness And Injury Leave To 27 Weeks

With the new year comes new considerations for employers, particularly as they relate to the [...]

Employment & Labour – Top Ten Decisions Of 2025

This year has introduced important changes across the employment and labour landscape. We have [...]

Year In Review 2025: Canadian Digital Policy

Canada's digital policy agenda was reshaped in 2025 as elections, prorogation, and legislative [...]

Employment Law Changes Are Here: Is Your Workplace Ready For 2026?

A new year brings fresh plans, renewed energy, and big goals for growing your business. But January [...]

Go to Top