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If an employee continues to receive payments (e.g., severance or termination pay) beyond their last working day, the interruption of earnings — and thus the requirement to issue an ROE — occurs only after these payments conclude. This means that ADP’s policy of not producing an ROE until the employee stops receiving payments aligns with Service Canada’s guidelines.
To expedite the issuance of an ROE from your payroll provider, consider the following steps:
Review Internal Policies: Ensure that your organization’s policies align with Service Canada’s requirements for ROE issuance, particularly concerning the timing of final payments and the definition of an interruption of earnings.
Communicate with ADP: Reach out to your ADP account representative to discuss your specific needs and any potential adjustments to your payroll processing that could facilitate timely ROE issuance.
Utilize ROE Web: If immediate issuance is necessary and feasible, consider using Service Canada’s ROE Web platform to manually issue ROEs. This secure online service allows employers to create and submit ROEs directly to Service Canada.
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By proactively managing the timing of final payments and maintaining open communication with your payroll provider, you can help ensure compliance with ROE issuance requirements and support your employees’ access to Employment Insurance benefits.