Ask the ExpertCategory: QuestionsOn Call pay for Dispatcher Position
hri_Admin Staff asked 5 years ago

Alberta Employer in the trucking industry.  We have our dispatchers work a 7 day on, 7 day off shift during which they are responsible for all dispatching trucks and responding to driver’s.  It is very tedious and difficult to determine the amount of “overtime” they would have after leaving the working place and taking calls at home as some nights they may get no calls and other nights several calls sporadically spaced through out the night.
We were wondering if it might be possible to pay them a salary for the hours spent at the work place and then implement an On call premium to compensate them for having to respond to calls once at home and have this amount compensate them for any overtime i.e. answering of calls that may required during their shift. 

2 Answers
Glenn Demby Staff answered 5 years ago

Haven’t forgotten you. Just waiting to hear back from our payroll expert. Will get back to you the moment I do. Thanks for your patience. Glenn

Glenn Demby Staff answered 5 years ago

Our payroll poobah suggests that a better strategy, at least from the employer’s perspective, would be to enter into an averaging agreement that averages overtime over 2-week cycles and in which any excess hours in the 7 days on would be offset by the 7 days off.

However you decide to proceed–averaging agreement or on call premium–remember that you need to track actual hours worked.

Hope that helps and was worth the wait. Will try to be much faster in the future. Glenn