Ask the ExpertCategory: QuestionsCollections Agencies Continuously Calling an Employee
hri_Admin Staff asked 5 years ago

How should an employer respond to collections agencies continuously calling to speak to an employee? 
Background Information: There are a variety of collection agencies calling to speak to the employee (average 3x per week) for the last 3 months.  The receptionist has passed the messages on to the employee (works in the field).  The employee does not appear to be responding to their messages.  

1 Answers
Glenn Demby Staff answered 5 years ago

I’m not an expert in collections laws but I think you’re handling it right. Just pass along the call and try to stay out of it. (I’d also be curious to know by what right the creditor is contacting the debtor’s employee but I’ll let the collection agency’s lawyers worry about that.) Now if the creditor gets a garnishment order against the employee, you’ll need to take immediate action. HRI has a lot of good stuff on how to respond to garnishments when and if you have to cross that bridge.
Glenn, 203 354-4532