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Answer for work refusal

If the employee has a legitimate health issue, you would have a duty to accommodate, but that would require a physician’s note, which it doesn’t sound like you have been provided. It seems like there are strong interpersonal issues between the employees that need to be addressed, and this isn’t actually a problem with the running of the machinery. We would recommend a clear conversation about roles and expectations. If the employee wants to stay in the job/role, this is what is expected (a,b,c). If the employee cannot meet the expected behavior, it might be time to move on. But before having this ultimatum, it would be worth your time and effort to try and find out the root of these interpersonal issues/conflict, there might be a good reason behind it, or there might be a minor misunderstanding that once resolved turns everything around.