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Answer for When an employee seeks an accommodation yet refuses reasonable options…

I can’t counel you or make a determination on your particular case without knowing all of the facts. However, what I can tell you is the general rule is that accommodations must be reasonable and not impose undue hardship. It’s well established that an accommodation that would require firing or demoting an existing employee crosses the line and constitutes undue hardship. It’s also well established that employees don’t get to pick which accommodations they want and that as long as the offered accommodations are reasonable, rejecting them ends your duty to accommodate. This is particularly true in the context of scheduling changes for working parents. I suggest you search the HRI site for this, since we’ve written on it extensively. Bottom Line: Based just on your description, it sounds like the employee is being unreasonable. But you need to talk to counsel before deciding to cut ties with her.