THE PROBLEM: There are always going to be people in your workplace that don’t get along. Conflict can be the product of good faith disagreement, personality clashes and/or sinister forces like harassment and bullying. You can sing Kumbaya all you want, but you can’t make the conflict go away. But what you can do is manage it so that it doesn’t fester into something nasty like an act of violence.
HOW TOOL HELPS SOLVE THE PROBLEM: One of the most innovative ways to manage workplace conflict is to establish a formal and fair procedure to resolve it. Here’s a Model Conflict Resolution Procedure you can adapt for your own workplace.